Telogix for call centers
High call volume isn’t a surprise to us. It’s what we engineer for. Give your agents voice, messaging, and the tools to keep meaningful conversations moving.
We don’t shut down call centers simply for the higher calling volume their business requires. We plan for it with you.
Purpose-built Call Center editions
Voice and messaging, working together
Capacity planned around your operation
Your call center, connected
Choose an edition. Shape the tools around your agents. Review your order before payment.
Set your agent count and compare Call Center editions with the monthly base fee included in each plan subtotal.
Carry your seats into checkout, choose optional phones, and add Call Center oneSMS where you need it.
Check seats, equipment, and optional services together. Confirm capacity and usage requirements with our team before launch.
A complex operation or a busy peak period? Let’s plan capacity together.
Plan with a specialistChoose your foundation
Compare current Call Center editions for your team size. Continue with your selected seats, add optional phones and Call Center messaging, then review your full setup. Confirm capacity and usage requirements with a Telogix specialist before launch.
Choose your next step
Compare subtotals for your quantity, then carry it into checkout. Optional services and equipment come next.
voice / Monthly
Keep customer conversations at the center of your operation. oneSpeak Call Center brings business voice to teams that handle high call volumes, with tools for agents and managers. Add eligible messaging and choose phones to fit your workflow.
$34.95
per user / month
+ $29.95 monthly base fee with the first user
Plan subtotal · 1 agent seats
$64.90 / month
Includes the base fee.
voice / Monthly
Build your call-center setup around the way your team works. Explore oneSpeak Call Center Max alongside the standard edition, and work with Telogix to confirm the capabilities your agents and managers need. Eligible messaging and phones can be added during checkout.
$49.95
per user / month
+ $29.95 monthly base fee with the first user
Plan subtotal · 1 agent seats
$79.90 / month
Includes the base fee.
Built for the business you run
A busy call center shouldn’t have to apologize for being busy. We take the opposite approach to treating volume as a reason to turn you away: understand it, plan for it, and support the operation behind it.
Whether your team handles customer service, sales, appointments, or ongoing account relationships, your communications should be designed around agent count, peak traffic, operating hours, and the way customers reach you.
Bring us your expected calling patterns, concurrent calls, destinations, and growth plans. We’ll help you choose an appropriate edition and confirm capacity and usage terms before launch.
Run the floor with confidence
Build a workflow around routing, supervision, and visibility—not just a dial tone.
Explore skills-based routing and call queues for different teams, priorities, and customer needs.
Use available real-time queue statistics and call analytics to understand calling patterns and agent performance.
Explore monitoring, coaching, barge-in, and call recording for supervision, training, and quality review.
Queue callbacks, wait-time announcements, and alternative routing can help your team manage busy periods.
Connected to the tools you use
Give agents a clearer path from the call to the customer record. Find integrations for your CRM, help desk, and industry software.
Search the integration libraryoneSMS for call centers
Voice creates a personal connection. Text gives a customer another way to respond when they can’t answer. Combine calls with relevant, permission-based messaging rather than relying on voice alone.
Explore oneSMSSend an appointment reminder or a useful introduction to customers who have agreed to receive your messages.
Follow up with a recap, next step, or reminder so the customer can respond on their schedule.
Use SMS and MMS, saved responses, automated replies, and multi-number organizational controls to support a consistent messaging workflow.
Choose your next step
Compare messaging subtotals. Standalone selections carry into checkout; Call Center messaging is added while configuring your voice package.
sms / Monthly
Keep the conversation going after the call. Add business texting to a oneSpeak Call Center or Call Center Max package so your team can follow up, share reminders, and respond by SMS or MMS. This add-on is available only with a Call Center package.
Requires a oneSpeak Call Center package. Add this service when configuring your Call Center package.
$9.99 / month for 1
Messaging add-on subtotal · 1 messaging users
$9.99 / month
Voice plan is separate.
sms / Monthly
Turn your business number into a place for better conversations. oneSMS Pro brings SMS, MMS, saved replies, reminders, and messaging workflows together for your team. Choose it on its own or add it to oneSpeak Essentials, Premium, or Elite.
Tiered pricing · configure quantity for the total
$39.95 / month for 1
Plan subtotal · 1 messaging users
$39.95 / month
myTelogix
Your call center needs more than a monthly total. Make operational insights and a clear view of service costs part of the conversation from day one.
myTelogix is the service portal for existing Telogix customers. Ask for a guided walkthrough of the call-center insights and cost detail available with your account and selected services.
Your existing service-portal login is separate from your website account.
Discuss the records and reporting available to understand how your call center uses its services.
Review the pricing components that matter: seats, optional services, and applicable usage charges. Confirm the cost breakdown available for your account.
Bring your reporting and administration requirements. We’ll show the available tools and help you identify the right setup.
Tell us about your agents, your traffic, and the customers you need to reach. Let’s build the right communications setup together.
Your next conversation starts here
The right tools. A guided start. Real people in your corner.