Your people. Your plan.

Every oneSpeak plan includes one business telephone number (DID/TN) for the base plan, plus one additional DID/TN for each user seat.

Calling within the published service areas.

Keep your existing number with number transfer and porting.

Access flexible number and extension options with Premium and Elite.

Shared line appearance, which emulates a key system, permits multiple phones to share the same line. When a line is shared, it enables a user to effortlessly place a call on hold, pick up a held call, or switch between calls with a simple press of an illuminated button.

Caller ID Impersonate is included with Elite. Contact Telogix for authorized caller ID configuration and setup.

Access enhanced call blocking with Elite.

Take business communications with you.

Stay connected on your Android device.

Use the desktop application to access business communications from your computer.

Initiate calls from your desktop computer with click-to-call.

Connect with colleagues and customers through UHD video conferencing.

Use enhanced voice conferencing rooms for group conversations.

Access real-time call transfer through the mobile app with Elite.

Access enhanced video conferencing with Elite.

Host webinars and online meetings using the enhanced tools included with Elite.

Communicate with colleagues through secure internal team chat.

Have you ever allocated valuable office or desk resources to an outside sales team? How frequently do they actually use their desks? Hot Desking offers a solution that allows a user or agent to enjoy a shared office experience with access to all the necessary resources without the need to assign a dedicated desk to each individual.

Manage voicemail from your communications platform.

Read a text transcription of voicemail messages instead of listening to each recording.

An E-Fax allowance of 20 pages is included.

Standard text messaging is included with Premium and Elite. Contact Telogix for setup and applicable messaging requirements.

The oneSMS℠ Starter Package is included with Elite. Contact Telogix for package allowances and activation requirements.

Route callers to the right destination.

Access enhanced call parking with Premium and Elite.

Use Find-Me/Follow-Me to route incoming calls across your configured destinations.

Provide customized experiences with unique music, greetings. and routing methods. Tailor queues for different locations with location-specific music and simultaneous agent ringing for efficiency.

Skills-Based Routing empowers administrators and Call Center supervisors to establish multiple call queues with varying priorities. Agents are then assigned to higher-priority queues based on their skill levels. Even if an agent belongs to multiple queues, they will receive calls from higher-priority queues first. Skills-Based Routing ensures that customers' needs are addressed by the most qualified individuals on the initial call, thereby enhancing customer satisfaction and meeting service level agreements (SLAs).

Announcing estimated wait times empowers customers, setting clear expectations and enhancing their experience during high call volumes.

Waiting for "the next available representative" can indeed be tiresome. With the Queue Call Back feature, callers have the option to hang up and receive a callback when the next agent is available. This allows callers to confidently move on to other tasks while they await a follow-up call, improving their overall experience.

In cases where hold times may extend beyond the usual, it's essential to provide your customers with options. The "escape from call queue" feature allows customers to press the star key while on hold. Once the star key is pressed, the customer is redirected to alternative destinations, including auto attendants, operators, alternate hunt groups, or voicemail, providing them with a way to expedite their call.

Hold time is precious at Telogix. We offer custom hold music options at both the account level and for individual call queues. This flexibility enables you to tailor a caller's hold experience based on how they engage with your business. For instance, if you have multiple businesses or locations and want to deliver a customized branding experience using hold music, you can do so with ease.

At times, you may have VIP customers who require special attention. With Caller ID Routing, you can direct these customers to a dedicated group of users trained to handle their specific needs. Additionally, you can route calls to customized messages or block unwanted callers, providing a tailored experience for each caller.

Enhances visibility into inbound calling patterns and agent performance metrics.

Use call recording to gain access to all business calls, manage recording permissions, and elevate training and quality control. Opt for call recording to access all business calls, control recording permissions, and enhance training and quality control.

Access advanced call logs to review business calling activity.

Access enhanced extension monitoring with Premium and Elite.

Call center managers require a quick overview of specific queue statistics to promptly address any negative call queue metrics. Each statistic can be assigned customized lower and upper thresholds, providing visual alerts to managers, prompting them to take immediate action as needed.

Call center managers or administrators can interact with their agents in three ways. First, the "Monitor" function connects the manager to join an active phone call as a silent observer, allowing them to listen to the conversation of the caller, agent, or employee without interrupting. Second, "Coaching" links the manager to the employee or agent's call without notifying the customer. Third, "Barge" creates an instant three-way conference call, useful for collaborating with other agents, closing a sale, collecting accurate information, or data. These functions can be activated either by dialable phone codes or through the manager portal.

Access enhanced call center capabilities with Elite.

Manage users, auto-attendants and global system settings.

Remote onboarding and training for your team.

Connect with supported CRM software using the standard CRM integration included with Elite.

CallMatch is included with Premium and Elite. Contact Telogix for supported workflows and setup details.

Every Telogix desk phone supports Active Directory Integration via the LDAP protocol. This integration enables you to maintain a single source of user information that is synchronized with the Active Directory server and pushed to the desk phone.