Recruitment · The Access Group

Access Profile (Microdec Profile CRM)

WindowsStandardClient Add-in

Published feature support

What this configuration supports

Address Book Search: Supported
Caller details preview: Supported
Pop contact in edit mode: Not marked supported
Live Mode: Not marked supported
Click to dial via Telogix: Supported
Manual screen pop: Not marked supported
Automatic call activity logging: Not marked supported
Integration with Notes: Not marked supported
Cached Mode: Not marked supported
Click to dial via business application: Not marked supported
Auto screen pop: Supported
Manual call activity logging: Not marked supported
Add contact: Not marked supported
Additional features: Supported

Notes & advisories

Support for both on-premise and Skyland Cloud installations. Activation of 'Profile WebAPI', URL and creation of API keys are required from MicrodecBEFORE installation can take place. Click to dial only available via 'clipboard dialling' for cloud installations. RDP type application - click to dial via clipboard ONLYCaller preview shows contact nameScreen pop does NOT work via the on the Call Preview window. Screen Pop, works via 'Instant Message call notification' on on the application via the Profile CRM screen. If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.

References & walkthroughs

Access Profile (http://www.microdec.com/products/profile) The Access Group (https://www.theaccessgroup.com/)

Original Telogix listing