General CRM · aggsmart
AGG Smart Cloud
WindowsControlledClient Add-in with Events
Discuss this integrationPublished feature support
What this configuration supports
- Address Book Search
- Not marked supported
- Caller details preview
- Not marked supported
- Pop contact in edit mode
- Not marked supported
- Live Mode
- Not marked supported
- Click to dial via Telogix
- Supported
- Manual screen pop
- Not marked supported
- Automatic call activity logging
- Not marked supported
- Integration with Notes
- Not marked supported
- Cached Mode
- Not marked supported
- Click to dial via business application
- Not marked supported
- Auto screen pop
- Not marked supported
- Manual call activity logging
- Not marked supported
- Add contact
- Not marked supported
- Additional features
- Supported
Additional features
Features provided by the application vendor
Notes & advisories
When the phone is in a ringing state, AGGSmart will show the incoming call tab. Once the call is connected, you can click the 'Search' button to open the callers details. If it cannot find the number, it will return a blank screen.Prior to installation, contact AGGSmart to find out the Customer ID, and give them a list of the extension numbers which you'd like the phone integration to be enabled on.
If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.