Published feature support
What this configuration supports
- Address Book Search
- Supported
- Caller details preview
- Supported
- Pop contact in edit mode
- Not marked supported
- Live Mode
- Not marked supported
- Click to dial via Telogix
- Supported
- Manual screen pop
- Supported
- Automatic call activity logging
- Supported
- Integration with Notes
- Not marked supported
- Cached Mode
- Not marked supported
- Click to dial via business application
- Not marked supported
- Auto screen pop
- Supported
- Manual call activity logging
- Supported
- Add contact
- Not marked supported
- Additional features
- Not marked supported
Notes & advisories
Autotask users will require API to be enabled. From April, 15, 2020, API access has been removed from regular Autotask user accounts, therefore an API User account will need to be used. Please be aware that Autotask has an API Call Threshold which may affect the integration. Please contact Autotask for details of the API Call Threshold.
If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.
References & walkthroughs
Watch Integration Video (https://vimeo.com/465426309)
Datto (https://www.datto.com/uk/)
Original Telogix listing