Help desk · Freshworks
FreshDesk (also known as FreshDesk MINT)
WindowsControlledPlus Client Add-In
Discuss this integrationPublished feature support
What this configuration supports
- Address Book Search
- Supported
- Caller details preview
- Supported
- Pop contact in edit mode
- Supported
- Live Mode
- Supported
- Click to dial via Telogix
- Supported
- Manual screen pop
- Supported
- Automatic call activity logging
- Supported
- Integration with Notes
- Not marked supported
- Cached Mode
- Not marked supported
- Click to dial via business application
- Not marked supported
- Auto screen pop
- Supported
- Manual call activity logging
- Supported
- Add contact
- Supported
- Additional features
- Not marked supported
Notes & advisories
Note, this integration is cached only. This integration has been updated and now must be configured using your unique API Key. Contact your support team for the latest version of the integration. The Freshdesk API is limited (by Freshworks) according to the version of Freshdesk taken, and the rate limit you have been given. We advise you to use the "Minute API Rate " if you want to use this integration, please contact Freshworks to confirm your API Level. The effectiveness of integration is a product of the number of users, number of contacts and level of Freshdesk taken (Blossom, Garden, Estate, Forest). Hourly limit API - For 10 integration users it is effective for between 2,000 contacts (Sprout) and 10,000 contacts (Forest). Halving these values as you double users. Minute limit API - For successful caching of contacts, 3 integration users would require a Blossom level or above, 10 integration users would require a Forest level.