Published feature support
What this configuration supports
- Address Book Search
- Supported
- Caller details preview
- Supported
- Pop contact in edit mode
- Not marked supported
- Live Mode
- Supported
- Click to dial via Telogix
- Supported
- Manual screen pop
- Supported
- Automatic call activity logging
- Supported
- Integration with Notes
- Supported
- Cached Mode
- Not marked supported
- Click to dial via business application
- Not marked supported
- Auto screen pop
- Supported
- Manual call activity logging
- Supported
- Add contact
- Supported
- Additional features
- Not marked supported
Notes & advisories
We would advise that phone numbers are stored within Zendesk without punctuation. The Zendesk API has limits (requests per minute) which is dependent upon the Edition of Zendesk. Therefore, on high usage sites it is recommended that the Zendesk add-in is configured to use ‘Cache'. Support for 2 factor authentication by token authorisation. OAuth authentication not supported. If Call activity logging is available and enabled, both automatic and manual call activity logging will generate a new ticket within Zendesk assigned to the User/Customer and Agent's profile.
References & walkthroughs
Zendesk (https://www.zendesk.com/)
Zendesk (https://www.zendesk.com)
Original Telogix listing