Published feature support
What this configuration supports
- Address Book Search
- Not marked supported
- Caller details preview
- Not marked supported
- Pop contact in edit mode
- Not marked supported
- Live Mode
- Not marked supported
- Click to dial via Telogix
- Supported
- Manual screen pop
- Not marked supported
- Automatic call activity logging
- Not marked supported
- Integration with Notes
- Not marked supported
- Cached Mode
- Not marked supported
- Click to dial via business application
- Not marked supported
- Auto screen pop
- Supported
- Manual call activity logging
- Not marked supported
- Add contact
- Not marked supported
- Additional features
- Supported
Additional features
When making or receiving a call to or from a CRM contact, a business card view of the contact is presented within Zoho Desk. Calls made or received are automatically logged in Zoho Desk and can be viewed in the call logs. Follow-up activities can be added at the end of every call from Zoho DeskConsult transfer not supported.
Notes & advisories
Not supported on Operator / Attendant clients. Supported on Zoho domains .COM, .EU, .IN and .AU. Cannot be used in conjuction with the Zoho CRM Add-in. Zoho Phonebridge is only supported on Chromium-based browsers.
If the integration supports caching, please note that cached integrations support up to 30,000 contacts. The live mode method would need to be used for larger directories. Performance will then be determined by a number of additional factors including network speed and application API specification.
References & walkthroughs
Zoho Desk (https://www.zoho.com/desk/)
Original Telogix listing