Published feature support
What this configuration supports
- Address Book Search
- Supported
- Caller details preview
- Supported
- Pop contact in edit mode
- Supported
- Live Mode
- Supported
- Click to dial via Telogix
- Supported
- Manual screen pop
- Supported
- Automatic call activity logging
- Supported
- Integration with Notes
- Supported
- Cached Mode
- Not marked supported
- Click to dial via business application
- Not marked supported
- Auto screen pop
- Supported
- Manual call activity logging
- Supported
- Add contact
- Supported
- Additional features
- Not marked supported
Notes & advisories
This integration uses REST API, supported in Salesforce Professional (lightning mode only), Enterprise, and Unlimited EditionsSalesforce 'Console' and 'Omni Channel' not supported. Service Cloud - Integration is available with the tables i.e. contacts, accounts and leads only. Note, integration does not connect to the fields / tabs of ‘cases’ and ‘solutions’. Works in Salesforce Sales Cloud, Service Cloud and Financial Services Cloud.
Add-in supports the use of Salesforce custom URLs for Accounts, Contacts, and Leads, if required.
References & walkthroughs
Watch Integration Video (https://vimeo.com/470558327)
Salesforce (http://www.salesforce.com)
Original Telogix listing